MB-910 Describe Dynamics 365 Field Service — All Questions With Answers

Refer to the exhibit.

Work Order #: WO-00123
Status: Scheduled
Service Account: Contoso (Site A)
Bill-to Account: Contoso Corp
Primary Incident: Air conditioner not cooling
Customer Asset: HVAC-001 (Location: Site A)
Service Territory: Downtown

Exhibit shows a work order record.

Refer to the exhibit.

Resource Scheduling Optimization log:

[INFO] Starting optimization for schedule board 'Main Board'.
[INFO] Analyzing 15 work orders and 8 resources.
[WARNING] Work order WO-00345 cannot be scheduled: Resource 'John Smith' is unavailable due to vacation.
[WARNING] Work order WO-00346 cannot be scheduled: No resource with skill 'Electrical Certification' found.
[INFO] Optimization completed. 13 work orders scheduled, 2 unscheduled.

Refer to the exhibit.

```json
{
  "BookingStatus": {
    "BookingStatusId": "00000000-0000-0000-0000-000000000001",
    "Name": "Traveling",
    "StatusColor": "#FF8C00",
    "StatusBehavior": "In Progress"
  }
}
```

Refer to the exhibit. {
  "WorkOrderId": "WO-00123",
  "ServiceAccount": "Contoso",
  "WorkOrderType": "Preventive Maintenance",
  "Priority": "High",
  "ScheduledDate": "2026-03-15T10:00:00Z",
  "AssignedResource": {
    "ResourceId": "RES-456",
    "Name": "John Doe",
    "Skills": ["HVAC", "Electrical"],
    "WorkHours": {
      "Monday": {"Start": "08:00", "End": "17:00"},
      "Tuesday": {"Start": "08:00", "End": "17:00"},
      "Wednesday": {"Start": "08:00", "End": "17:00"},
      "Thursday": {"Start": "08:00", "End": "17:00"},
      "Friday": {"Start": "08:00", "End": "17:00"}
    }
  },
  "ServiceTerritory": "North Region",
  "BookingStatus": "Scheduled"
}

Refer to the exhibit. {
  "WorkOrderId": "WO-00234",
  "ServiceAccount": "Fabrikam",
  "WorkOrderType": "Installation",
  "Priority": "Medium",
  "ScheduledDate": "2026-03-18T09:00:00Z",
  "AssignedResource": {
    "ResourceId": "RES-789",
    "Name": "Jane Smith",
    "Skills": ["Plumbing", "HVAC"],
    "WorkHours": {
      "Monday": {"Start": "08:00", "End": "17:00"},
      "Tuesday": {"Start": "08:00", "End": "17:00"},
      "Wednesday": {"Start": "08:00", "End": "17:00"},
      "Thursday": {"Start": "08:00", "End": "17:00"},
      "Friday": {"Start": "08:00", "End": "17:00"}
    }
  },
  "ServiceTerritory": "South Region",
  "BookingStatus": "Scheduled",
  "RequiredSkills": ["Plumbing", "Electrical"]
}

Refer to the exhibit. {
  "WorkOrderId": "WO-00345",
  "ServiceAccount": "Adventure Works",
  "WorkOrderType": "Repair",
  "Priority": "Low",
  "ScheduledDate": "2026-03-20T14:00:00Z",
  "AssignedResource": {
    "ResourceId": "RES-101",
    "Name": "Bob Johnson",
    "Skills": ["Electrical"],
    "WorkHours": {
      "Monday": {"Start": "08:00", "End": "17:00"},
      "Tuesday": {"Start": "08:00", "End": "17:00"},
      "Wednesday": {"Start": "08:00", "End": "17:00"},
      "Thursday": {"Start": "08:00", "End": "17:00"},
      "Friday": {"Start": "08:00", "End": "17:00"}
    }
  },
  "ServiceTerritory": "East Region",
  "BookingStatus": "Scheduled",
  "TimeWindowStart": "2026-03-20T14:00:00",
  "TimeWindowEnd": "2026-03-20T16:00:00"
}

Refer to the exhibit.
{
  "WorkOrder": {
    "ServiceAccount": "Contoso",
    "Priority": "High",
    "WorkOrderSummary": "Replace faulty pump motor",
    "Bookings": [
      {
        "Resource": "John Doe",
        "StartTime": "2026-03-10T08:00:00Z",
        "EndTime": "2026-03-10T12:00:00Z",
        "TravelTime": 30
      }
    ]
  }
}

Refer to the exhibit.
Resource Scheduling Optimization Rule:
{
  "RuleName": "EmergencyPriority",
  "Goal": "MinimizeTravelTime",
  "Constraints": {
    "MaxTravelTimeMinutes": 30,
    "RequiredSkills": ["HVAC"],
    "PreferredTimeWindow": ["08:00", "17:00"]
  },
  "Priority": 1
}

Refer to the exhibit.
Connected Field Service IoT Alert:
{
  "DeviceId": "Pump-123",
  "AlertType": "VibrationAnomaly",
  "Severity": "Critical",
  "Timestamp": "2026-03-10T14:32:00Z",
  "Properties": {
    "VibrationLevel": 8.5,
    "Threshold": 5.0
  },
  "WorkOrderAutoCreation": false
}

Refer to the exhibit. {
  "ResourceSchedulingOptimization": {
    "Enabled": true,
    "ScheduleHorizon": 7,
    "OptimizationGoal": "MinimizeTravelTime",
    "ConsiderSkillRequirements": false
  }
}

Refer to the exhibit. {
  "ConnectedFieldService": {
    "IoTHubConnectionString": "HostName=contoso-iothub.azure-devices.net;SharedAccessKeyName=service;SharedAccessKey=abc123",
    "DeviceProvisioning": "Automatic",
    "AlertRules": [
      {
        "DeviceId": "Pump-01",
        "Metric": "Temperature",
        "Condition": "> 85",
        "Action": "CreateWorkOrder"
      }
    ]
  }
}

Refer to the exhibit. {
  "FieldServiceSettings": {
    "WorkOrderDefaultStatus": "Open",
    "AutoUpdateInventory": true,
    "MobileOfflineSyncIntervalMinutes": 30
  }
}

Refer to the exhibit.

{
  "ResourceSchedulingOptimization": {
    "Goal": "MinimizeTravelTime",
    "Constraints": {
      "RequiredSkills": ["Electrical", "HVAC"],
      "MaxTravelDistance": 50
    },
    "ScheduleWindow": {
      "Start": "08:00",
      "End": "17:00"
    }
  }
}

Refer to the exhibit.

{
  "IoTAlert": {
    "deviceId": "AC-Unit-42",
    "alertType": "TemperatureHigh",
    "thresholdExceeded": 85,
    "customerId": "Contoso",
    "autoCreateWorkOrder": true
  }
}

Refer to the exhibit.

{
  "FieldServiceSetting": {
    "EnableGeofencing": true,
    "GeofenceRadius": 1.5,
    "GeofenceUnit": "miles",
    "MobileOfflineSyncInterval": 15
  }
}

Refer to the exhibit.

{
  "WorkOrder": {
    "ServiceTerritory": "Seattle",
    "BookableResource": {
      "ResourceType": "User",
      "Skills": ["HVAC", "Electrical"]
    },
    "IncidentType": {
      "ServiceTasks": ["Inspect AC", "Replace filter"],
      "ProductsUsed": ["Filter A-100"]
    }
  }
}

Refer to the exhibit.

{
  "BookingRule": {
    "Name": "HighPriorityRule",
    "Priority": 10,
    "Conditions": {
      "WorkOrderPriority": "High",
      "CustomerSLA": "Gold"
    },
    "ResourceSelection": {
      "SkillMatch": true,
      "ProximityWeight": 8
    }
  }
}

Refer to the exhibit.

{
  "ResourceSchedulingOptimization": {
    "Goal": "MinimizeTravelTime",
    "Constraints": {
      "MaxTravelTimePerDay": 120,
      "MaxWorkHoursPerDay": 480
    },
    "Schedule": {
      "ResourceId": "RES001",
      "WorkOrders": ["WO-100", "WO-101"],
      "TravelTime": 45
    }
  }
}

Refer to the exhibit.

{
  "WorkOrder": {
    "Id": "WO-001",
    "Customer": "Contoso Ltd.",
    "ServiceAddress": "123 Main St, Seattle, WA 98101",
    "Priority": "High",
    "ScheduledDate": "2026-03-15T09:00:00Z",
    "Technician": "John Doe",
    "SkillsRequired": ["HVAC", "Electrical"],
    "DurationMinutes": 120,
    "Status": "Scheduled"
  }
}

Refer to the exhibit.

{
  "FieldServiceSettings": {
    "AutoGenerateWorkOrders": true,
    "IoTAlertEntity": "msdyn_iotalert",
    "WorkOrderCreationRule": "HighPriorityAlerts",
    "DefaultTechnician": "Unassigned",
    "SchedulingEnabled": true
  }
}

Refer to the exhibit.

{
  "ResourceSchedule": {
    "ResourceId": "RES-101",
    "StartTime": "2026-03-20T08:00:00Z",
    "EndTime": "2026-03-20T17:00:00Z",
    "WorkHours": [
      {"Day": "Monday", "Start": "09:00", "End": "17:00"},
      {"Day": "Tuesday", "Start": "09:00", "End": "17:00"},
      {"Day": "Wednesday", "Start": "09:00", "End": "17:00"},
      {"Day": "Thursday", "Start": "09:00", "End": "17:00"},
      {"Day": "Friday", "Start": "09:00", "End": "17:00"}
    ],
    "TimeOff": [
      {"Start": "2026-03-22T00:00:00Z", "End": "2026-03-24T00:00:00Z"}
    ]
  }
}

{
  "WorkOrder": {
    "WorkOrderNumber": "WO-12345",
    "ServiceAccount": "Contoso",
    "WorkOrderType": "Preventive Maintenance",
    "Priority": "High",
    "Status": "Open - Unscheduled",
    "Tasks": [
      {
        "TaskName": "Inspect motor",
        "EstimatedDuration": 30
      },
      {
        "TaskName": "Replace filter",
        "EstimatedDuration": 15
      }
    ],
    "Products": [
      {
        "ProductName": "Air Filter",
        "Quantity": 2,
        "QuantityOnHand": 0
      }
    ]
  }
}