MB-910 Connected Field Service Practice Question
A company uses Dynamics 365 Field Service and wants to integrate with an external IoT platform to receive alerts. The alerts should create work orders in Field Service. Which integration method should they use?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Use Connected Field Service with Azure IoT Hub.
Connected Field Service with Azure IoT Hub is the standard integration method for ingesting IoT alerts and creating work orders in Dynamics 365 Field Service. Option A is incorrect because the Data Export Service is designed for exporting data for analytics, not for real-time work order creation. Option B is incorrect while a custom API endpoint could be built, it is not the recommended integration method; Connected Field Service provides out-of-the-box functionality. Option D is incorrect because Power Automate polling is not reliable for real-time IoT alerts and lacks native IoT connectivity.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Use Dynamics 365 Data Export Service.
Why it's wrong here
Incorrect. The Data Export Service is used for exporting data to Azure Data Lake or other storage for analytics, not for real-time work order creation from IoT alerts.
- ✗
Build a custom API endpoint.
Why it's wrong here
Incorrect. While a custom API endpoint could be created, it is not the standard or recommended method; Dynamics 365 provides Connected Field Service as a built-in solution.
- ✓
Use Connected Field Service with Azure IoT Hub.
Why this is correct
Correct. Connected Field Service integrates with Azure IoT Hub to receive IoT device alerts and automatically create work orders in Field Service.
- ✗
Use Power Automate to poll the external IoT platform.
Why it's wrong here
Incorrect. Power Automate can poll external systems, but it is not designed for real-time IoT alert handling and lacks the direct integration with IoT Hub that Connected Field Service offers.
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