MB-910 Describe Dynamics 365 Field Service Practice Question
A company uses Dynamics 365 Field Service to manage equipment maintenance. They want to automatically generate work orders when a sensor on a machine reports an anomaly. Which feature should they use?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Connected Field Service
Connected Field Service integrates IoT data and can automatically create work orders based on device alerts. Option A (Project Operations) is for project-based work, not sensor alerts. Option B (Remote Assist) is for remote collaboration, not automation. Option D (Customer Service Hub) is for case management, not IoT-triggered work orders.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Project Operations
Why it's wrong here
Project Operations is for project-based work, not sensor alerts.
- ✗
Remote Assist
Why it's wrong here
Remote Assist is for remote collaboration, not automation.
- ✓
Connected Field Service
Why this is correct
Connected Field Service integrates IoT data and can automatically create work orders based on device alerts.
- ✗
Customer Service Hub
Why it's wrong here
Customer Service Hub is for case management, not IoT-triggered work orders.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.