MB-910 Describe Dynamics 365 Field Service Practice Question
A company uses Dynamics 365 Field Service and wants to ensure that when a work order is created from an IoT alert, the system automatically creates a related case in Dynamics 365 Customer Service. Which approach should they use?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Set up Connected Field Service with an IoT alert and a workflow
Connected Field Service allows integration with IoT alerts. When an IoT alert triggers, a workflow or Power Automate flow can be set up to automatically create a case in Dynamics 365 Customer Service. Option A is incorrect because Resource Scheduling Optimization is used for scheduling resources, not for creating cases. Option B is incorrect because the Field Service Mobile app is used by technicians in the field and does not automate case creation from IoT alerts. Option C is incorrect because Dynamics 365 Customer Voice is a survey tool, not used for creating cases from IoT alerts.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Configure Resource Scheduling Optimization to create a case
Why it's wrong here
RSO optimizes schedules, not case creation.
- ✗
Use Field Service Mobile app to manually create a case
Why it's wrong here
Manual creation is not automatic.
- ✗
Enable Dynamics 365 Customer Voice
Why it's wrong here
Customer Voice is for feedback, not case creation from IoT alerts.
- ✓
Set up Connected Field Service with an IoT alert and a workflow
Why this is correct
Connected Field Service integrates IoT alerts with workflows to create cases.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.