MB-910 Describe Dynamics 365 Field Service Practice Question
Which TWO of the following are benefits of using Dynamics 365 Field Service mobile app?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Capture customer signatures on site.
The correct answers are B and E. The Dynamics 365 Field Service mobile app allows technicians to capture customer signatures on site (B) and view work order details offline (E). Option A is incorrect because scheduling appointments is typically done by customers through a customer portal, not the technician mobile app. Option C is incorrect because time recording usually requires technician input; it is not fully automatic. Option D is incorrect because real-time inventory management is typically handled within the back-end system, not directly from the mobile app.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Allow customers to schedule their own appointments.
Why it's wrong here
Incorrect: Customer scheduling is done via portals, not the technician mobile app.
- ✓
Capture customer signatures on site.
Why this is correct
Correct: Signatures can be captured using the mobile app.
- ✗
Automatically record time without technician input.
Why it's wrong here
Incorrect: Technicians need to manually record time.
- ✗
Manage inventory levels in real time.
Why it's wrong here
Incorrect: Inventory management is not a primary mobile app feature.
- ✓
View work order details offline.
Why this is correct
Correct: The app supports offline access.
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