MB-910 Describe Dynamics 365 Field Service Practice Question
A service manager wants to automatically dispatch the nearest available technician when a new work order is created for an emergency. What must be configured?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Resource Scheduling Optimization schedule board with automated SLA-based dispatching
A Resource Scheduling Optimization (RSO) schedule board with automated SLA-based dispatching enables automatic assignment to the nearest available technician. Option B is wrong because manual scheduling requires human intervention. Option C is wrong because a custom workflow would be less efficient. Option D is wrong because booking rules alone don't trigger automatic dispatching based on proximity.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Resource Scheduling Optimization schedule board with automated SLA-based dispatching
Why this is correct
RSO can automatically assign work orders based on proximity and SLA.
- ✗
Booking rules with requirement groups
Why it's wrong here
Booking rules define constraints but do not automate dispatching.
- ✗
Manual scheduling from the schedule board
Why it's wrong here
Manual scheduling requires a dispatcher to assign.
- ✗
Custom workflow using Power Automate
Why it's wrong here
Custom workflow is possible but not the built-in automatic dispatching solution.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.