MB-910 Describe Dynamics 365 Field Service Practice Question
A company uses Dynamics 365 Field Service and wants to ensure that work orders are automatically assigned to the nearest available technician with the correct skills. They configure Resource Scheduling Optimization (RSO). After setup, some work orders remain unassigned. What should the administrator check first?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Confirm that the resource is enabled for optimization in the resource record.
RSO requires that the resource (technician) is enabled for optimization. If a technician is not enabled, RSO will skip them. Option A (financial dimensions) are for accounting, not scheduling. Option B (IoT device connection) is unrelated to scheduling; IoT is used for remote monitoring, not assignment. Option D (approval) is not required for RSO to assign work orders; work orders can be scheduled without approval.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Verify that the work order has the correct financial dimensions set.
Why it's wrong here
Financial dimensions are for cost accounting, not scheduling.
- ✗
Check that the IoT device is properly connected for the work order.
Why it's wrong here
IoT connectivity is not required for RSO to assign work orders.
- ✓
Confirm that the resource is enabled for optimization in the resource record.
Why this is correct
Resources must have the 'Enable for Optimization' flag set; otherwise RSO ignores them.
- ✗
Ensure that the work order has been approved before scheduling.
Why it's wrong here
Approval is for purchase orders, not work order scheduling.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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