MB-910 Describe Dynamics 365 Field Service Practice Question

A dispatcher needs to quickly identify which technicians are available to accept an emergency work order. Which TWO tools can provide this information?

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

✓

Schedule Board (Resource Availability view)

The Schedule Board with the Resource Availability view provides a real-time display of all technicians' availability, making it easy for dispatchers to see who is free. The Field Service Mobile app, when configured with a dispatcher view, also allows dispatchers to see technician availability and assign work orders. Option C is incorrect because the Connected Field Service dashboard focuses on IoT device status, not technician availability. Option D is incorrect because Dynamics 365 Copilot offers predictive suggestions but does not provide a real-time availability view. Option E is incorrect because the Customer Portal is designed for customer self-service, not dispatcher resource management.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

✓
Schedule Board (Resource Availability view)
Why this is correct
Correct. The Schedule Board with the Resource Availability view displays the availability status of all resources, allowing dispatchers to quickly see which technicians are free.
✓
Field Service Mobile app (dispatcher view)
Why this is correct
Correct. The Field Service Mobile app can be configured with a dispatcher view that shows technician availability and enables assignment of work orders.
✗
Connected Field Service dashboard
Why it's wrong here
Incorrect. The Connected Field Service dashboard is used for monitoring IoT devices and their alerts, not for viewing technician availability.
✗
Dynamics 365 Copilot
Why it's wrong here
Incorrect. Dynamics 365 Copilot provides AI-powered suggestions and insights, but it does not offer a direct real-time view of technician availability.
✗
Customer Portal
Why it's wrong here
Incorrect. The Customer Portal allows customers to submit service requests and view their status, but it is not a tool for dispatchers to check technician availability.

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Last reviewed: Jun 21, 2026

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