MB-910 Describe Dynamics 365 Field Service Practice Question
Adventure Works, a solar panel installation company, uses Dynamics 365 Field Service. They have 30 technicians and receive about 100 work orders per week. Technicians use the Field Service Mobile app to view their schedules and update work order status. Recently, technicians have reported that they sometimes miss work order details because the mobile app does not show all required information, such as customer preferences and equipment specifications. Adventure Works wants to customize the mobile app to display all relevant fields. They also want to enable offline capability so technicians can work in areas with poor connectivity. Which actions should Adventure Works take?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Use the Field Service Mobile Configuration Tool to customize the forms and enable offline mode.
The Field Service Mobile Configuration Tool is specifically designed to customize forms and views in the Field Service mobile app, allowing Adventure Works to add fields for customer preferences and equipment specifications. Additionally, offline capability is a built-in feature of the Field Service mobile app that can be enabled through this tool, addressing the connectivity issue. Option A is incorrect because Power Automate can send notifications but cannot customize the mobile app UI to show all required fields. Option B is incorrect because creating a separate model-driven app would duplicate functionality and may not integrate seamlessly with Field Service scheduling. Option C is incorrect because Microsoft Intune manages device policies, not app form customization.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Use Power Automate to send work order details to technicians via email or SMS.
Why it's wrong here
This does not solve the issue of missing fields in the mobile app.
- ✗
Create a new Power Apps model-driven app with the required fields and enable offline sync.
Why it's wrong here
Creating a custom app is unnecessary and may not replace the Field Service Mobile app integration.
- ✗
Configure Microsoft Intune policies to push the required fields to the mobile app.
Why it's wrong here
Intune manages devices, not app content.
- ✓
Use the Field Service Mobile Configuration Tool to customize the forms and enable offline mode.
Why this is correct
The configuration tool allows adding fields and enabling offline for technicians.
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