MB-910 Work order completion sequence Practice Question
A technician completes a work order and needs to collect a customer signature, capture before-and-after photos, and log parts used. They are using the Field Service mobile app. What is the correct sequence of actions?
⚠ Common exam trap
The key trap is mistaking the order of photos and signature. Remember: collect signature last, after all work and documentation are complete.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Log parts, capture photos, collect signature
The correct sequence, based on Field Service mobile app best practices, is to first log parts used (updates inventory), then capture before-and-after photos as evidence of work completed, and finally collect the customer's signature as the final approval. Therefore, option D (Log parts, capture photos, collect signature) is correct. Option A is wrong because the signature is collected before photos, but photos should be taken prior to finalizing with signature. Option B is wrong because parts should be logged before photos to ensure accurate documentation. Option C is wrong because logging parts should occur before signature and photos, and signature should be last.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Log parts, collect signature, capture photos
Why it's wrong here
Photos should be captured before signature to document the completed work.
- ✗
Capture photos, log parts, collect signature
Why it's wrong here
Signature should be the final step after all work is documented.
- ✗
Collect signature, capture photos, log parts
Why it's wrong here
Signature should be last; photos and parts should precede.
- ✓
Log parts, capture photos, collect signature
Why this is correct
This logical sequence ensures inventory is updated, evidence is captured, and then the customer signs off.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.