MB-910 Describe Dynamics 365 Field Service Practice Question
Scenario: You are a Dynamics 365 Field Service administrator for a company that provides elevator maintenance. You have set up Connected Field Service with IoT sensors on elevators. When a sensor detects a fault, an IoT alert is created, but no work order is generated automatically. You have verified that the IoT Hub connection is active and devices are registered. The alert is classified as 'Critical'. What is the most likely reason no work order is created?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
No IoT command is configured to create a work order for critical alerts.
The IoT command configuration defines the response to alerts. If no IoT command is configured to create a work order for critical alerts, then no work order is generated. Option A is incorrect because the device being registered as a customer asset is about asset management, not workflow triggering. Option B is incorrect because specifying a work order template alone does not trigger work order creation; an IoT command or flow must be configured. Option D is incorrect because the alert type is not disabled; alerts are being created successfully.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The device is not registered as a customer asset.
Why it's wrong here
Incorrect: You verified devices are registered.
- ✗
The work order template is not specified for the alert.
Why it's wrong here
Incorrect: The template is used after the command creates the work order.
- ✓
No IoT command is configured to create a work order for critical alerts.
Why this is correct
Correct: IoT commands define actions for alerts.
- ✗
The IoT alert type is disabled.
Why it's wrong here
Incorrect: Alerts are being created.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.