MB-910 Booking status Practice Question
A technician uses the Field Service mobile app and reports that work orders are not syncing when offline. The technician has confirmed internet connectivity. What is the most likely cause?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The booking status is not set to a syncing state
In the Field Service mobile app, offline sync relies on the booking status transitioning to a state that triggers synchronization (e.g., 'In Progress' or 'Completed'). If the status remains in a non-syncing state, work orders will not sync even with internet connectivity. Option B is correct because the booking status must be set to a syncing state to initiate sync. Option C is incorrect because the mobile offline profile controls which data is available offline, not the sync trigger. Option D is incorrect because missing booking journal fields do not prevent sync. Option A is incorrect because time zone settings do not affect synchronization.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The technician's time zone is set incorrectly
Why it's wrong here
Time zone does not affect sync capability.
- ✓
The booking status is not set to a syncing state
Why this is correct
Bookings must be in a status like 'In Progress' to sync offline changes.
- ✗
The mobile offline profile is not assigned
Why it's wrong here
Offline profile affects data availability, not sync of changes.
- ✗
The booking journal is missing required fields
Why it's wrong here
Booking journal is for recording time/expenses, not sync.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.