MB-910 Describe Dynamics 365 Field Service Practice Question
A technician is dispatched to install a new piece of equipment at a customer site. Which Dynamics 365 Field Service component should the technician use to view step-by-step instructions and capture data like serial numbers and photos?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Field Service Mobile app
The Field Service Mobile app provides technicians with work order details, step-by-step instructions, and the ability to capture data like serial numbers and photos offline. Option A is wrong because the Power Apps mobile app is a platform for building custom apps, not a ready-to-use field service solution. Option B is wrong because the Customer Service workspace is designed for customer service agents handling cases and communications, not for field technicians. Option D is wrong because Dynamics 365 Remote Assist is used for remote collaboration via mixed reality, not for completing structured task instructions.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Power Apps mobile app
Why it's wrong here
Power Apps is a platform to build custom apps, not a specific field service app.
- ✗
Customer Service workspace
Why it's wrong here
This is for customer service agents, not field technicians.
- ✓
Field Service Mobile app
Why this is correct
The mobile app is designed for technicians to view and complete work orders offline.
- ✗
Dynamics 365 Remote Assist
Why it's wrong here
Remote Assist is for video calls and sharing, not for step-by-step instructions.
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Written by Johnson Ajibi, MSc IT Security
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