This exam was retired by the vendor on December 31, 2025.
MB-910 can no longer be scheduled. The practice material below remains available for reference and for learners studying the underlying skills. See Microsoft's current Dynamics 365 certifications
Free MB-910 practice test — 846+ MB-910 practice questions with detailed explanations across all 5 official MB-910 exam domains. Every set is scored and drawn from the live question bank — so you practise exactly what the exam tests, not outdated dumps.
Courseiva includes 846+ Microsoft Dynamics 365 Fundamentals CRM MB-910 practice questions across the official exam domains.
Feature
Courseiva
This free MB-910 practice test mirrors the structure and difficulty of the real Microsoft Dynamics 365 Fundamentals CRM MB-910 exam. Every question is written against the official 2026 exam blueprint published by Microsoft, ensuring you practise exactly what the exam tests — not last year's objectives.
The MB-910 blueprint is divided into 5weighted domains. Questions on this page are distributed proportionally across each domain, so the mix you see here reflects the same weighting you'll face on exam day. High-weight domains like Describe Dynamics 365 Sales and Describe Dynamics 365 Customer Service contribute the most questions, meaning focused practice on these areas gives you the highest return on study time.
MB-910 Exam Blueprint — 5 Domains
Explore the core capabilities of customer engagement apps in Dynamics 365
Describe Dynamics 365 Customer Insights
Describe Dynamics 365 Sales
Describe Dynamics 365 Customer Service
Describe Dynamics 365 Field Service
57 numbered sets, 5 domain question banks, and targeted sessions — every page is a unique set of questions.
217 questions
All 217 questions →Choose all correct answers
Each chapter page covers one topic in depth — theory, key concepts, and focused practice questions. Use these to close knowledge gaps before returning to full practice tests.
Getting the most from practice questions requires more than just clicking through answers. Here is the study method used by candidates who pass MB-910 on their first attempt:
Answer before revealing
Read each MB-910 question fully, eliminate obviously wrong choices, then commit to an answer before clicking to reveal. This active recall process is what builds lasting knowledge.
Read every explanation
Even when you answer correctly, read the full explanation. Knowing WHY the right answer is correct — and why the distractors are wrong — is what separates a 750 score from a 900 score.
Track weak domains
Note which MB-910 domains you get wrong most often. Then do a targeted 20-30 question session focused only on that domain until your accuracy improves.
Simulate exam pacing
The real MB-910 gives you roughly 1.2 minutes per question. Use the 60 or 120-question sessions to practise hitting that pace comfortably.
Most candidates who pass MB-910 on their first attempt report doing between 400 and 800 practice questions over 4–8 weeks of preparation. With 846+ questions in the Courseiva bank, you have more than enough material to build that repetition without seeing the same question twice.
Answer each question to reveal the full explanation and correct answer. This starter set is drawn from all 5 exam domains in blueprint proportion. Use the session selector to start a longer focused practice run.
Refer to the exhibit. A customer service administrator configures the SLA JSON shown. What is the likely outcome when a case is created?
Select an answer to reveal the explanation
A customer service manager wants to automatically categorize incoming support emails and route them to the appropriate team. Which Dynamics 365 feature should they implement?
Select an answer to reveal the explanation
A marketing manager wants to create a customer journey that sends a welcome email, then waits 3 days, and then sends a follow-up email. Which Dynamics 365 Marketing feature should they use?
Select an answer to reveal the explanation
A marketing team wants to send personalized email campaigns based on customer lifetime value (CLV) scores. They have already built a CLV prediction model in Customer Insights. What is the next step to use these scores in a marketing campaign?
Select an answer to reveal the explanation
A retail company uses Dynamics 365 Customer Insights - Data. They have multiple data sources: online transactions, loyalty program, and social media. They need to create a unified customer profile that resolves identities across these sources. Which process in Customer Insights should they configure to achieve this?
Select an answer to reveal the explanation
A healthcare provider uses Dynamics 365 Customer Insights to manage patient profiles. They need to ensure that only authorized users can access sensitive health information. Which feature should they configure?
Select an answer to reveal the explanation
A sales representative wants to view a list of all activities related to a specific opportunity, including emails, phone calls, and meetings. Where should the representative look in Dynamics 365 Sales?
Select an answer to reveal the explanation
Refer to the exhibit. An administrator configured lead qualification settings in Dynamics 365 Sales. When a lead is qualified, what records are automatically created?
Select an answer to reveal the explanation
A sales organization wants to use AI to evaluate historical data and predict which opportunities are most likely to close. Which feature should they implement?
Select an answer to reveal the explanation
Your organization uses Dynamics 365 Sales. You need to ensure that sales representatives can quickly create a quote from an existing opportunity. What should you use?
Select an answer to reveal the explanation
An organization wants to allow customers to create support tickets through a web portal and track their resolution progress. Which Dynamics 365 Customer Service component should they use?
Select an answer to reveal the explanation
A customer service agent needs to quickly access a knowledge article while on a call with a customer. Which feature in Dynamics 365 Customer Service allows the agent to view relevant articles without leaving the case form?
Select an answer to reveal the explanation
A customer service supervisor wants to view real-time dashboards showing key metrics like average handle time and customer satisfaction scores. Which tool should the supervisor use?
Select an answer to reveal the explanation
Refer to the exhibit. A Dynamics 365 Customer Service administrator created the above routing rule set for cases. A new case is created with priority code 2 (Normal) and no customer specified. To which queue will the case be routed?
Select an answer to reveal the explanation
Litware, a residential appliance repair company, uses Dynamics 365 Field Service. They have 10 technicians and receive about 30 work orders daily. Currently, work orders are created by customer service representatives over the phone. Litware wants to reduce the time it takes to schedule a work order and improve customer satisfaction by offering self-service scheduling through a website. They also want to send automatic reminders to customers before the technician arrives. Additionally, they want to collect customer feedback after the service is completed. Which combination of features should Litware implement?
Select an answer to reveal the explanation
Scenario: A field service manager needs to generate a report showing the number of work orders completed by each technician in the last month. Which out-of-the-box feature in Dynamics 365 Field Service should they use?
Select an answer to reveal the explanation
A field service organization uses Dynamics 365 Field Service. They want to automatically generate work orders from incoming customer emails that describe equipment issues. The emails contain unstructured text, and the organization wants to extract key details such as equipment ID and issue description to populate the work order. Which feature should they use?
Select an answer to reveal the explanation
A company is using Dynamics 365 Customer Insights to get a unified view of their customers. They have data from their e-commerce platform, CRM system, and customer support tickets. Which step is required to ensure that the same customer is recognized across these different data sources?
Select an answer to reveal the explanation
A user wants to export a segment of high-value customers from Customer Insights to Dynamics 365 Marketing to send a campaign. What is the recommended way to do this?
Select an answer to reveal the explanation
A financial services company uses Dynamics 365 Customer Insights to generate a 360-degree view of customers. They want to use AI to predict which customers are likely to churn in the next 30 days. What should they configure?
Select an answer to reveal the explanation
Answer all 20 questions to see your domain score breakdown
A structured study plan dramatically increases your chances of passing MB-910 on the first attempt. The most effective approach combines reading the official Microsoft documentation or a study guide, watching video explanations for difficult concepts, and then reinforcing everything with daily practice questions.
We recommend the following weekly structure for MB-910 preparation:
Cover each MB-910 domain systematically. Read the exam objectives, watch explanatory content, and do 10–20 practice questions per domain to test understanding as you go.
Run full 50–60 question mixed sessions daily. Review every wrong answer in detail. Identify which domains are consistently scoring below 70% and revisit those study materials.
Do 100–120 question timed sessions to simulate real exam conditions. Aim for consistent scores above 80% before booking your exam date. A score above 80% in practice typically translates to a passing MB-910 score.
On exam day, the MB-910 tests your ability to apply knowledge to realistic scenarios — not just recall definitions. This is why reading explanations and understanding the reasoning behind every answer matters more than simply grinding question volume. Use the high-count sessions (100, 120) in the final weeks as your confidence benchmark.
Questions
50
On the real exam
Time limit
60 min
1.2 min per question
Passing score
700/1000
Scaled scoring
The MB-910 exam uses a scaled scoring system — your raw score of correct answers is converted to a score out of 1000. A passing score of 700/1000 does not mean you need 70% of questions correct; the conversion accounts for question difficulty. Consistently scoring above 75–80% on practice tests puts you in a strong position to achieve 700/1000 on the real exam.
Scenario-based questions covering exam objectives with detailed answer explanations.
Yes. Courseiva provides free Microsoft Dynamics 365 Fundamentals CRM MB-910 practice questions with explanations across the official exam domains. Start with a quick practice test, then continue with topic-based practice, mock exams, missed-question review, bookmarked questions, weak-topic recommendations, and readiness tracking. No account required. Create a free account to unlock per-domain analytics and progress tracking across every certification on the platform. Courseiva is free forever, supported by advertising.
Every question is written against the official MB-910 exam blueprint published by Microsoft. Our questions follow the same wording style, scenario complexity, and answer structure as the actual exam. They are original questions — not brain dumps — so you learn the underlying concepts and reasoning, not just memorised answers. Candidates who study with brain dumps often pass but have no transferable knowledge; Courseiva questions make you genuinely competent.
Most candidates who pass MB-910 on their first attempt do 30–60 questions per day. Use the Quick 10 session for daily warm-ups when you are short on time. On study days, run a 50 or 60-question session to build stamina. Reserve 100 and 120-question sessions for the final two weeks when you want to simulate real exam conditions and benchmark your readiness.
The MB-910 covers 5 domains: Explore the core capabilities of customer engagement apps in Dynamics 365 (18%), Describe Dynamics 365 Customer Insights (18%), Describe Dynamics 365 Sales (23%), Describe Dynamics 365 Customer Service (23%), Describe Dynamics 365 Field Service (18%). Each domain carries a different weight, so allocate your study time accordingly. The highest-weighted domains — Describe Dynamics 365 Sales and Describe Dynamics 365 Customer Service — should receive the most attention.
Exam dumps are memorised question-and-answer lists taken from actual exam papers, often obtained illegally and shared without Microsoft's authorisation. Using them violates your NDA and Microsoft's certification agreement, and can result in certification revocation. Courseiva questions are original — AI-assisted, checked against the official exam objectives, and published under the editorial oversight of an engineer with 12+ years' experience. They test the same knowledge areas using new scenarios and wording. You learn the material, not just the answers.
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