MB-910 Describe Dynamics 365 Field Service Practice Question
You are a field service administrator for a company that provides HVAC maintenance. The company uses Dynamics 365 Field Service with Resource Scheduling Optimization (RSO). Recently, technicians have reported that they are receiving work orders that require specialized parts (e.g., specific filters) that are not in their truck inventory. The dispatchers manually override RSO suggestions to send technicians who have the parts, but this is inefficient. The company wants to ensure that RSO considers technician inventory levels when scheduling. You need to configure the system to meet this requirement. Which action should you take?
⚠ Common exam trap
Many exam-takers confuse inventory pools (which group resources) with technician onboard inventory tracking, leading them to select Option C, which does not enforce part-level constraints during scheduling.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Configure Inventory Adjustment to track technician onboard inventory and set work order products as resource requirements for RSO.
It enables Resource Scheduling Optimization (RSO) to consider technician onboard inventory by configuring Inventory Adjustment to track parts on the truck and setting work order products as resource requirements. This ensures RSO automatically filters technicians based on part availability, eliminating the need for manual dispatcher overrides.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Disable Resource Scheduling Optimization and rely on manual scheduling.
Why it's wrong here
This would revert to inefficient manual scheduling, not solving the problem.
- ✓
Configure Inventory Adjustment to track technician onboard inventory and set work order products as resource requirements for RSO.
Why this is correct
This allows RSO to consider inventory constraints when scheduling, ensuring technicians with the required parts are assigned.
- ✗
Create a new inventory pool and assign all work orders to that pool.
Why it's wrong here
Inventory pools are used for warehouse inventory, not for technician-specific onboard inventory, and do not directly influence RSO scheduling.
- ✗
Use a custom workflow to check inventory levels after scheduling and reassign work orders.
Why it's wrong here
This is an after-the-fact approach that does not prevent the issue and requires custom development, whereas the built-in feature addresses it proactively.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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