MB-910 Describe Dynamics 365 Field Service Practice Question
Which TWO components can be used to define the work that needs to be performed on a work order in Dynamics 365 Field Service? (Choose two.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Incident type
Incident types and service tasks are used to standardize the work details on a work order. Product and service are for inventory and billing, not work definition. Resource requirements define resource needs, not the work itself. Options C and D are correct.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Service
Why it's wrong here
Services are billable activities, not task definitions.
- ✗
Product
Why it's wrong here
Products are items used or installed, not work definitions.
- ✓
Incident type
Why this is correct
Incident types define a set of tasks, products, and services for a specific job type.
- ✓
Service task
Why this is correct
Service tasks break down the work into specific steps.
- ✗
Resource requirement
Why it's wrong here
Resource requirements define needed skills or roles, not the work steps.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.