MB-910 Describe Dynamics 365 Field Service Practice Question
A global field service company uses Dynamics 365 Field Service to manage work orders across multiple time zones. Dispatchers need to see technician availability in their local time. Which configuration is required to ensure that availability is displayed correctly?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Set the time zone on each resource record
The time zone on each resource record determines the technician's local time, which is used by the schedule board to display availability correctly across time zones. Option A is wrong because Field Service settings do not have a global time zone conversion toggle; time zone handling is per resource or booking. Option B is wrong because configuring the schedule board to use UTC would show all times in UTC, not the dispatcher's local time. Option C is wrong because the booking time zone on a work order is for the location of the work, not the technician's availability.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Enable time zone conversion in Field Service settings
Why it's wrong here
Time zone conversion is automatic; the issue is missing time zone on resources.
- ✗
Configure the schedule board to use UTC
Why it's wrong here
UTC is a common reference but doesn't adjust per resource.
- ✗
Set the booking time zone on each work order
Why it's wrong here
Booking time zone is for the service location, not technician availability.
- ✓
Set the time zone on each resource record
Why this is correct
Each technician's resource record must have the correct time zone to display availability.
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