MB-910 Describe Dynamics 365 Field Service Practice Question
Northwind Traders uses Dynamics 365 Field Service to manage field operations for electrical repairs. They have 200 technicians and 10 dispatchers. Currently, dispatchers manually assign work orders using the Schedule Board. Northwind wants to improve efficiency by automatically assigning work orders based on technician proximity, skills, and availability. They also want to optimize travel time by grouping work orders in the same geographic area. However, they want dispatchers to have final control over assignments. Which solution should Northwind implement?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Configure Resource Scheduling Optimization to suggest optimized schedules and require dispatcher approval before finalizing.
Resource Scheduling Optimization (RSO) can be configured to suggest optimized schedules based on technician proximity, skills, and availability, while requiring dispatcher approval before finalizing. This meets Northwind's need for efficiency and dispatcher control. Option B is incorrect because automatic application of schedules without intervention removes dispatcher control. Option C is incorrect because manual scheduling fails to optimize assignments automatically. Option D is incorrect because Connected Field Service focuses on IoT integration and work order creation, not scheduling optimization.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Configure Resource Scheduling Optimization to suggest optimized schedules and require dispatcher approval before finalizing.
Why this is correct
RSO can suggest schedules and dispatchers can approve or adjust.
- ✗
Set up Resource Scheduling Optimization to automatically apply schedules without dispatcher intervention.
Why it's wrong here
This removes dispatcher control, which is required.
- ✗
Continue using manual scheduling but provide additional training to dispatchers on efficient assignment.
Why it's wrong here
Training does not automate optimization.
- ✗
Implement Connected Field Service to automatically create work orders and assign them.
Why it's wrong here
Connected Field Service does not optimize schedules.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.