MB-910 Describe Dynamics 365 Field Service Practice Question
A dispatcher needs to see real-time location of all technicians to assign emergency work orders. Which tool should the dispatcher use?
⚠ Common exam trap
Watch out — candidates often confuse the Field Service mobile app (used by technicians) with the Schedule Board (used by dispatchers), or they assume Resource Scheduling Optimization is the tool for real-time manual dispatching when it is actually an automated optimizer.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Schedule board
The Schedule Board in Dynamics 365 Field Service provides a real-time, map-based view of all technicians' locations and their current work orders. This allows dispatchers to see who is available and geographically closest to an emergency, enabling them to assign work orders efficiently. The Schedule Board is the primary tool for manual dispatching and real-time resource visibility.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Field Service mobile app
Why it's wrong here
The mobile app is for technicians.
- ✗
Resource Scheduling Optimization
Why it's wrong here
This is for automatic assignment, not real-time visibility.
- ✓
Schedule board
Why this is correct
The schedule board shows real-time locations on a map.
- ✗
Customer portal
Why it's wrong here
Customer portal is for customers.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.