MB-910 Describe Dynamics 365 Field Service Practice Question
A technician completes a work order but discovers they need a part that is out of stock. What is the recommended way to handle this in Dynamics 365 Field Service?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Create a purchase order from the work order to procure the part.
Dynamics 365 Field Service allows creating a purchase order from the work order to procure the needed part, ensuring the part is ordered and tracked. Option B is wrong because closing the work order without resolving the part shortage leaves the issue unresolved. Option C is wrong because it is not standard practice to ask the customer to supply parts. Option D is wrong because removing the part requirement does not address the actual need.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Create a purchase order from the work order to procure the part.
Why this is correct
The system supports creating POs directly from work orders.
- ✗
Close the work order as completed and note the missing part.
Why it's wrong here
This does not resolve the missing part issue.
- ✗
Ask the customer to purchase the part.
Why it's wrong here
The service organization should handle parts procurement.
- ✗
Edit the work order to remove the part requirement.
Why it's wrong here
This ignores the actual need for the part.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.