MB-910 Schedule Board Practice Question
A field service manager wants to see real-time location of all technicians on a map to optimize dispatch. Which Dynamics 365 Field Service feature should be used?
⚠ Common exam trap
Candidates may confuse the schedule board with the Field Service mobile app. The schedule board is a dispatcher tool showing all technicians on a map, while the mobile app shows only the individual technician's location.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Schedule board.
Schedule board. The schedule board in Dynamics 365 Field Service provides a real-time map view of all technician locations, allowing dispatchers to optimize assignments. Option A is incorrect because Connected Field Service IoT alerts focus on device telemetry, not technician location. Option C is incorrect because work order templates standardize work order details but do not show location data. Option D is incorrect because the Field Service mobile app only shows the current technician's own location, not all technicians.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Connected Field Service IoT alerts.
Why it's wrong here
Connected Field Service IoT alerts focus on device telemetry and do not show technician location.
- ✓
Schedule board.
Why this is correct
The Schedule Board provides a real-time map view of all technician locations, allowing dispatchers to optimize dispatch decisions.
- ✗
Work order templates.
Why it's wrong here
Work order templates standardize work order processes but do not display technician locations.
- ✗
Field Service mobile app.
Why it's wrong here
The Field Service mobile app shows only the technician's own location, not the real-time location of all technicians.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.