MB-910 Describe Dynamics 365 Field Service Practice Question
A technician completes a work order but forgets to record the time spent on the job. The manager needs to capture the actual labor cost. What is the most efficient way to record the time after the fact?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Create a time entry for the technician and link it to the work order.
A technician can manually create a time entry linked to the work order to record actual labor cost after the fact. Option B is wrong because deleting and recreating a work order is inefficient and not recommended. Option C is wrong because the Actual Time field on a completed work order is not editable; time entries are recorded separately. Option D is wrong because the schedule board is for scheduling and planning, not for recording actuals.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Create a time entry for the technician and link it to the work order.
Why this is correct
Correct: Time entries can be created manually and associated with the work order.
- ✗
Delete the work order and recreate it with correct time.
Why it's wrong here
Incorrect: Deleting work orders is inefficient and not recommended.
- ✗
Edit the work order and change the actual time field.
Why it's wrong here
Incorrect: The actual time field may not be editable after completion; time entries are the proper method.
- ✗
Use the schedule board to adjust the scheduled duration.
Why it's wrong here
Incorrect: The schedule board shows planned time, not actual time recorded.
Go deeper
Related to this question
About these practice questions
One of 941 original MB-910 practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.