Describe Dynamics 365 Field Service →hardMultiple ChoiceObjective-mapped

MB-910 Describe Dynamics 365 Field Service Practice Question

Exhibit

Refer to the exhibit.

{
  "ResourceSchedule": {
    "ResourceId": "RES-101",
    "StartTime": "2026-03-20T08:00:00Z",
    "EndTime": "2026-03-20T17:00:00Z",
    "WorkHours": [
      {"Day": "Monday", "Start": "09:00", "End": "17:00"},
      {"Day": "Tuesday", "Start": "09:00", "End": "17:00"},
      {"Day": "Wednesday", "Start": "09:00", "End": "17:00"},
      {"Day": "Thursday", "Start": "09:00", "End": "17:00"},
      {"Day": "Friday", "Start": "09:00", "End": "17:00"}
    ],
    "TimeOff": [
      {"Start": "2026-03-22T00:00:00Z", "End": "2026-03-24T00:00:00Z"}
    ]
  }
}

Refer to the exhibit. Resource RES-101 has a work schedule with time off from March 22 to March 24. Today is March 20 (Friday). A dispatcher tries to schedule a 2-hour work order on March 23 (Monday) at 10:00 AM. What will happen?

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

✓

The work order cannot be scheduled because the resource is on time off.

The work order cannot be scheduled because the resource is on time off. Resource RES-101 has time off from March 22 to March 24, and March 23 falls within that period, making the resource unavailable. Option A is incorrect because the technician's agreement does not override scheduled time off. Option B is incorrect because although March 23 is a workday, the time-off exception takes precedence. Option D is incorrect because the system will not schedule the work order at all due to the time-off conflict; it will not create a schedule with a conflict flag.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

✗
The work order will be scheduled if the technician agrees.
Why it's wrong here
Incorrect: The system prevents scheduling during time off.
✗
The work order will be scheduled because March 23 is a workday.
Why it's wrong here
Incorrect: Time off overrides work hours.
✓
The work order cannot be scheduled because the resource is on time off.
Why this is correct
Correct: Time off blocks availability.
✗
The work order will be scheduled but the system will flag a conflict.
Why it's wrong here
Incorrect: The system respects time off and will not schedule.

Go deeper

MB-910 Describe Dynamics 365 Field Service Practice Question

Exhibit

Why each option matters

Option-by-option breakdown

Related to this question