MB-910 Describe Dynamics 365 Field Service Practice Question
A company is planning to implement Dynamics 365 Field Service. They want to enable mobile technicians to view their schedule, update work order status, and capture customer signatures. Which THREE features should the company implement?
⚠ Common exam trap
A common mix-up: candidates confuse IoT Alerts with push notifications, but IoT Alerts are specifically for device telemetry and automated work order generation, not for direct technician communication or schedule updates.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Push Notifications
Push Notifications (B) are correct because they enable the Field Service mobile app to alert technicians in real time about new assignments, schedule changes, or urgent work orders, ensuring they stay informed without constantly checking the app. This directly supports the requirement for technicians to view their schedule and respond promptly.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
IoT Alerts
Why it's wrong here
IoT Alerts are for connected devices, not for technician scheduling.
- ✓
Push Notifications
Why this is correct
Push notifications alert technicians about schedule changes.
- ✓
Field Service Mobile App
Why this is correct
The mobile app allows technicians to view schedule and update work orders.
- ✗
Customer Portal
Why it's wrong here
Customer Portal is for customers to request service, not for technicians.
- ✓
Work Order - Service Report
Why this is correct
Service Report can capture signatures and work order details.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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