MB-910 Describe Dynamics 365 Field Service Practice Question
Which TWO of the following are capabilities of the Dynamics 365 Field Service mobile app?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
View assigned work orders and schedule
The Field Service mobile app allows technicians to view their assigned work orders and schedule (Option A) and capture customer signatures for proof of service (Option C). Option B is incorrect because automatic scheduling optimization is a backend feature, not available in the mobile app. Option D is incorrect because configuring IoT device alerts is not a capability of the mobile app (it is part of Connected Field Service). Option E is incorrect because creating new customer accounts is typically done in the back office, not the mobile app.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
View assigned work orders and schedule
Why this is correct
Technicians can view their schedule.
- ✗
Automatic scheduling optimization
Why it's wrong here
Scheduling optimization is done by RSO, not the mobile app.
- ✓
Capture customer signatures
Why this is correct
Mobile app supports signature capture.
- ✗
Configure IoT device alerts
Why it's wrong here
IoT configuration is in Connected Field Service, not mobile app.
- ✗
Create new customer accounts
Why it's wrong here
Customer account creation is typically done in the back office.
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