MB-910 Describe Dynamics 365 Field Service Practice Question
A technician needs to record the time spent on a work order and the parts used. Which Field Service mobile app feature should the technician use?
⚠ Common exam trap
It's easy for candidates to confuse the Schedule board (a dispatcher tool) with the mobile app, or think the Customer portal allows technician input, but the exam specifically tests the distinction between execution tools (mobile app) and planning/administration tools.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Field Service mobile app
The Field Service mobile app is the correct tool because it is specifically designed for technicians to record time and materials (parts) against work orders in real time. It integrates directly with Dynamics 365 Field Service to capture actual start/end times and inventory usage, syncing data back to the backend for billing and reporting.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Field Service mobile app
Why this is correct
The mobile app allows technicians to log time and materials.
- ✗
Customer portal
Why it's wrong here
The customer portal is for customers to view service history.
- ✗
Schedule board
Why it's wrong here
The schedule board is used by dispatchers, not technicians in the field.
- ✗
Power Platform admin center
Why it's wrong here
The admin center is for configuration, not field use.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.