MB-910 Describe Dynamics 365 Field Service Practice Question
A dispatcher wants to automatically assign work orders to the nearest available technician with the required skills. Which tool should they configure?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Resource Scheduling Optimization
Resource Scheduling Optimization (RSO) is the correct tool because it automatically assigns work orders to the nearest available technician with the required skills, optimizing schedules based on proximity, skills, availability, and other constraints. Manual scheduling (Option B) and the Schedule Board with filters (Option C) require human intervention and do not automatically assign work orders. Connected Field Service (Option D) focuses on IoT integration and remote monitoring, not automated scheduling. Therefore, Option A is correct.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Resource Scheduling Optimization
Why this is correct
RSO automatically assigns work orders based on configured rules.
- ✗
Manual scheduling using the Schedule Board
Why it's wrong here
Manual scheduling requires dispatcher intervention.
- ✗
Schedule Board with filters
Why it's wrong here
Filters help but do not automate assignment.
- ✗
Connected Field Service
Why it's wrong here
Connected Field Service generates work orders but does not automate scheduling.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.