MB-910 Describe Dynamics 365 Field Service Practice Question
Which TWO of the following are benefits of using Connected Field Service in Dynamics 365?
⚠ Common exam trap
A common mix-up: candidates confuse general Field Service features (like scheduling optimization) with the specific IoT-driven capabilities of Connected Field Service, leading them to select Option A instead of the correct IoT-related benefits.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Receive automatic alerts when equipment fails
Connected Field Service integrates IoT (Internet of Things) sensor data with Dynamics 365 Field Service. Option C is correct because the system can be configured to automatically generate alerts when equipment sends a failure signal via IoT telemetry, enabling immediate response. Option E is correct because predictive maintenance uses historical sensor data and machine learning models to forecast failures before they occur, allowing proactive servicing.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Optimize technician schedules automatically
Why it's wrong here
Scheduling optimization is done by RSO, not Connected Field Service.
- ✗
Automate customer billing for services
Why it's wrong here
Billing is handled by other modules.
- ✓
Receive automatic alerts when equipment fails
Why this is correct
IoT sensors can trigger alerts on failure.
- ✗
Automatically reorder inventory when stock is low
Why it's wrong here
Inventory reorder is not a feature of Connected Field Service.
- ✓
Enable predictive maintenance based on sensor data
Why this is correct
Analyzing sensor data helps predict issues before they occur.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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