MB-910 Describe Dynamics 365 Field Service Practice Question
A dispatcher needs to see all pending work orders on a map and assign them to technicians manually. Which tool should the dispatcher use?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Schedule Board
The Schedule Board is the primary tool for manual dispatching in Field Service. Option A is wrong because the mobile app is for technicians. Option C is wrong because Customer Service Hub is for cases. Option D is wrong because Power BI dashboard is for analytics.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Field Service mobile app
Why it's wrong here
The Field Service mobile app is for technicians to use in the field, not for dispatchers.
- ✓
Schedule Board
Why this is correct
The Schedule Board is designed for dispatchers to view and assign work orders on a map.
- ✗
Customer Service Hub
Why it's wrong here
Customer Service Hub is designed for case management, not for dispatching work orders.
- ✗
Power BI dashboard
Why it's wrong here
Power BI dashboard is for analytics and reporting, not for manual dispatching.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.