MB-910 Describe Dynamics 365 Field Service Practice Question
A company uses Dynamics 365 Field Service with IoT-enabled devices that send alerts when maintenance is required. The company wants to automatically create work orders based on these alerts. Which feature should they enable?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Connected Field Service
Connected Field Service integrates IoT data from connected devices and can automatically generate work orders based on alerts, enabling proactive maintenance. Option A is incorrect because Resource Scheduling Optimization is used to optimize schedules for existing work orders, not to create them from IoT alerts. Option B is incorrect because Dynamics 365 Customer Service manages customer cases and support, not IoT-triggered work order creation. Option D is incorrect because Universal Resource Scheduling is a framework for scheduling resources across apps, but it does not handle IoT alert integration or automatic work order generation.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Resource Scheduling Optimization
Why it's wrong here
RSO optimizes schedules but does not create work orders from IoT alerts.
- ✗
Dynamics 365 Customer Service
Why it's wrong here
Customer Service handles cases, not IoT-triggered work orders.
- ✓
Connected Field Service
Why this is correct
Connected Field Service uses IoT to trigger work orders automatically.
- ✗
Universal Resource Scheduling
Why it's wrong here
URS is a scheduling engine, not IoT integration.
Go deeper
Related to this question
About these practice questions
One of 941 original MB-910 practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.