MB-910 Describe Dynamics 365 Field Service Practice Question
Contoso Ltd. provides HVAC maintenance services and uses Dynamics 365 Field Service. They have 50 technicians organized into three service territories: North, South, and Central. Each technician has specific skills and certifications. Contoso wants to automatically assign emergency work orders to the nearest available technician with the required skills within 30 minutes of creation. Additionally, they want to ensure that no technician is assigned more than 8 hours of work per day. The dispatchers should be able to override automatic assignments if necessary. Which configuration should Contoso implement?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Configure Resource Scheduling Optimization with constraints for proximity, skills, and daily hours, and set auto-scheduling frequency to 30 minutes.
Resource Scheduling Optimization (RSO) can automatically assign work orders based on proximity, skills, and daily hour limits. By configuring constraints for 'Nearest Available' (proximity), required skills, and a maximum daily duration of 8 hours, and setting the auto-scheduling frequency to 30 minutes, all requirements are met. Dispatchers can override assignments manually via the Schedule Board. Option A is incorrect because a Power Automate flow using the Schedule Board API would require custom development and does not natively handle skill matching and hour limits as efficiently. Option B is incorrect because manual scheduling does not automate assignments, making it inefficient for emergency work orders. Option C is incorrect because Connected Field Service focuses on IoT integration and work order generation, not scheduling optimization.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Create a Power Automate flow that runs every 30 minutes and assigns work orders using the Schedule Board API.
Why it's wrong here
Power Automate flow would be complex and not provide the optimization capabilities of RSO.
- ✗
Use manual scheduling with the Schedule Board and train dispatchers to check availability and skills.
Why it's wrong here
Manual scheduling does not ensure automatic assignment within 30 minutes.
- ✗
Enable Connected Field Service to automatically generate work orders and use the default scheduling logic.
Why it's wrong here
Connected Field Service generates work orders but does not schedule automatically.
- ✓
Configure Resource Scheduling Optimization with constraints for proximity, skills, and daily hours, and set auto-scheduling frequency to 30 minutes.
Why this is correct
RSO can automate assignments with the required constraints.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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