MB-910 Describe Dynamics 365 Field Service Practice Question
A technician needs to record time spent on a work order and the parts used. Which Dynamics 365 Field Service mobile capability should they use?
⚠ Common exam trap
Test-takers frequently confuse the Schedule Board's visual scheduling capability with the mobile app's field execution features, assuming that because the Schedule Board shows work orders, it can also be used to record time and parts, but it is strictly a scheduling tool for dispatchers, not a technician-facing mobile application.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Field Service Mobile App
The Field Service Mobile App is the correct capability because it is specifically designed for technicians in the field to perform tasks such as recording time spent on a work order and logging parts used. It provides offline-first functionality, allowing technicians to capture time entries and inventory consumption directly against a work order, which then syncs back to Dynamics 365 Field Service when connectivity is restored.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Schedule Board
Why it's wrong here
Schedule Board is for dispatchers, not technicians.
- ✗
Power BI
Why it's wrong here
Power BI is for analytics, not field work.
- ✓
Field Service Mobile App
Why this is correct
The mobile app enables technicians to log time and parts.
- ✗
Customer Portal
Why it's wrong here
Customer Portal is for customers to view work orders.
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