MB-910 Describe Dynamics 365 Field Service Practice Question
A field service organization wants to reduce truck rolls by remotely diagnosing and resolving issues before sending a technician. Which Dynamics 365 Field Service capability should they implement?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Connected Field Service
Connected Field Service uses IoT to monitor assets and trigger work orders remotely, enabling proactive issue resolution without a site visit. Option A is wrong because Resource Scheduling Optimization focuses on optimizing technician schedules. Option B is wrong because Customer Portal provides self-service access for customers, not remote diagnostics. Option C is wrong because Inventory Management tracks and manages spare parts.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Resource Scheduling Optimization
Why it's wrong here
Resource Scheduling Optimization is about scheduling technicians efficiently, not about remote diagnostics or reducing truck rolls.
- ✗
Customer Portal
Why it's wrong here
Customer Portal allows customers to self-serve but does not provide remote monitoring or diagnostics of assets.
- ✗
Inventory Management
Why it's wrong here
Inventory Management tracks parts and inventory levels, not remote issue resolution.
- ✓
Connected Field Service
Why this is correct
Connected Field Service leverages IoT and remote monitoring to detect issues early, often resolving them without dispatching a technician.
Visual reference
Go deeper
Related to this question
About these practice questions
This MB-910 question is part of Courseiva's 941-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.