MB-910 Describe Dynamics 365 Field Service Practice Question
A field service manager wants to track the total time a technician spends on a work order, including travel and on-site work, for billing and payroll purposes. Which entity should they use?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Time entry
Time entries allow technicians to log time against work orders, capturing both travel and on-site time. Option A is correct because it directly tracks time for billing and payroll. Option B (Service activity) is a scheduling record, not a time log. Option C (Incident type) defines work performed but not time. Option D (Resource pay type) is a rate configuration, not a time log.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Time entry
Why this is correct
Time entries capture duration and can be associated with work orders.
- ✗
Service activity
Why it's wrong here
Service activities are for scheduling, not time tracking.
- ✗
Incident type
Why it's wrong here
Incident type defines work details but does not record time spent.
- ✗
Resource pay type
Why it's wrong here
Resource pay type sets billing rates, not actual time.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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