MB-910 Describe Dynamics 365 Field Service Practice Question
A field service organization uses Dynamics 365 Field Service and wants to reduce the number of truck rolls by resolving issues remotely. Which feature enables remote collaboration between technicians and experts?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Dynamics 365 Remote Assist
Remote Assist enables technicians to video call with experts who can guide them through repairs, potentially avoiding a site visit. Option A (Connected Field Service) is incorrect because it is focused on IoT integration and device management, not remote collaboration. Option C (Copilot) is incorrect because it provides AI-driven suggestions and automation, not live remote assistance. Option D (Customer Voice) is incorrect because it is used for surveys and feedback, not real-time collaboration.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Connected Field Service
Why it's wrong here
Connected Field Service automates work orders from IoT, not remote assistance.
- ✓
Dynamics 365 Remote Assist
Why this is correct
Remote Assist enables mixed reality and video calls for remote guidance.
- ✗
Dynamics 365 Copilot
Why it's wrong here
Copilot provides AI assistance but not live video collaboration.
- ✗
Dynamics 365 Customer Voice
Why it's wrong here
Customer Voice is for feedback surveys.
Visual reference
Go deeper
Related to this question
About these practice questions
Courseiva writes every MB-910 question from scratch — 941 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.