Question 538 of 941
MB-910 Describe Dynamics 365 Field Service Practice Question
A technician uses the Dynamics 365 Field Service Mobile app to complete a work order. After finishing the work, what must the technician do to update the work order status?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Update the work order status directly in the mobile app.
The Field Service Mobile app allows technicians to update the work order status directly, including marking it complete. Option A (log into the web interface) is possible but less efficient and not required. Option C (call the dispatcher) is unnecessary if the app is available. Option D (send email to customer) is not the standard process for updating work order status.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Log into the Dynamics 365 web interface from a desktop.
Why it's wrong here
While possible, the mobile app is the primary tool for on-site updates.
- ✓
Update the work order status directly in the mobile app.
Why this is correct
The mobile app is designed for field technicians to update work orders in real time.
- ✗
Call the dispatcher to report completion.
Why it's wrong here
Calling is inefficient and not the intended workflow; the app provides digital update.
- ✗
Send an email to the customer with a completion note.
Why it's wrong here
Emailing the customer does not update the system status.
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Last reviewed: Jun 21, 2026
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