MB-910 Describe Dynamics 365 Field Service Practice Question
Which THREE capabilities are provided by the Dynamics 365 Field Service mobile app? (Choose three.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
View work orders and schedule
Options A, B, and C are correct. The Dynamics 365 Field Service mobile app allows technicians to view work orders, access them offline, and capture customer signatures. Option D is incorrect because real-time inventory management is not a core capability of the mobile app; inventory updates are typically done via the back office. Option E is incorrect because financial forecasting is not a feature of the mobile app; it is part of other Dynamics 365 modules.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
View work orders and schedule
Why this is correct
Technicians can view their work orders and schedules.
- ✓
Access work orders offline
Why this is correct
The mobile app supports offline mode.
- ✓
Capture customer signatures
Why this is correct
Signatures can be captured on the mobile app.
- ✗
Manage inventory in real-time
Why it's wrong here
Inventory management is limited; full inventory requires back office.
- ✗
Perform financial forecasting
Why it's wrong here
Financial forecasting is not available in the mobile app.
Go deeper
Related to this question
About these practice questions
One of 941 original MB-910 practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
Same concept, more angles
3 more ways this is tested on MB-910
These questions test the same concept from different angles. Work through them to make sure you can recognise it however the exam phrases it.
Variation 1. Which TWO capabilities are provided by the Dynamics 365 Field Service Mobile app? (Select two.)
easy- A.Set up Resource Scheduling Optimization
- ✓ B.Access knowledge articles offline
- ✓ C.Capture customer signatures on device
- D.Create new customer accounts
- E.Perform complex financial analysis
Why B: Options B and C are correct. The mobile app allows technicians to capture signatures and access knowledge articles offline. Option A (Set up Resource Scheduling Optimization) is a web-based administration task. Option D (Create new customer accounts) is typically done by back-office staff. Option E (Perform complex financial analysis) is not a mobile app function.
Variation 2. A technician uses a mobile device to view work orders, capture signatures, and update inventory while offline. Which Dynamics 365 Field Service mobile app capability ensures this functionality?
easy- A.Dynamics 365 Sales mobile app
- B.Power Apps mobile
- C.Dynamics 365 Remote Assist
- ✓ D.Dynamics 365 Field Service mobile app
Why D: The Dynamics 365 Field Service mobile app includes offline capabilities for viewing work orders, capturing signatures, and updating inventory. Option A is wrong because the Dynamics 365 Sales mobile app is designed for sales activities, not field service. Option B is wrong because Power Apps mobile is a general platform for building custom apps, not specifically for field service. Option C is wrong because Dynamics 365 Remote Assist is for mixed reality remote assistance, not offline field service tasks.
Variation 3. Which TWO features are included in Dynamics 365 Field Service mobile app? (Choose 2)
easy- A.Resource scheduling optimization
- B.Customer self-service portal
- C.IoT alert configuration
- ✓ D.Offline access to work orders
- ✓ E.Barcode scanning for inventory
Why D: Offline access to work orders and barcode scanning for inventory are key features of the Dynamics 365 Field Service mobile app, enabling technicians to work without connectivity and to scan items. Resource scheduling optimization (A) is a backend scheduling feature, not part of the mobile app. Customer self-service portal (B) is a separate web portal for customers. IoT alert configuration (C) is performed in the backend, not on the mobile app.
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.