MB-910 Describe Dynamics 365 Field Service Practice Question
Fabrikam Inc. provides IT support services and uses Dynamics 365 Field Service. They have recently started using IoT devices to monitor their customers' servers. When a server temperature exceeds a threshold, an alert is sent to Fabrikam's Field Service system. Fabrikam wants to automatically create a work order for the alert and assign it to a technician with the necessary server skills. The technician should receive a notification on their mobile device. Which combination of features should Fabrikam use?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Connected Field Service to create work orders from IoT alerts, Resource Scheduling Optimization to auto-assign based on skills, and Field Service Mobile app for notifications.
Connected Field Service natively handles IoT alerts and automatically creates work orders. Resource Scheduling Optimization (RSO) can auto-assign those work orders to technicians with the required server skills. The Field Service Mobile app provides real-time push notifications to technicians. Option A is incorrect because manual assignment via the Schedule Board is not automated and email notifications lack the immediacy of mobile app notifications. Option B is incorrect because the Customer Portal is designed for customer self-service, not for internal technician assignment. Option C is incorrect because custom integration adds unnecessary complexity and manual assignment defeats automation.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Power Automate to create work orders from IoT alerts, manual assignment via Schedule Board, and email notifications.
Why it's wrong here
Manual assignment and email are less efficient than RSO and mobile app.
- ✗
Connected Field Service to create work orders, Customer Portal for assignment, and Field Service Mobile app for notifications.
Why it's wrong here
Customer Portal is for customers, not technician assignment.
- ✗
A custom integration to create work orders, manual assignment, and text messages.
Why it's wrong here
Custom integration and manual assignment are not recommended.
- ✓
Connected Field Service to create work orders from IoT alerts, Resource Scheduling Optimization to auto-assign based on skills, and Field Service Mobile app for notifications.
Why this is correct
This combination covers all requirements.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.