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MB-910 Describe Dynamics 365 Field Service Practice Question

Which TWO of the following are key capabilities of Dynamics 365 Field Service?

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

Work order management.

Options A and C are correct. Work order management and scheduling/dispatch are core capabilities of Dynamics 365 Field Service. Option B is incorrect because marketing automation belongs to Dynamics 365 Marketing, not Field Service. Option D is incorrect because inventory management is a supporting feature, not a primary capability. Option E is incorrect because finance management belongs to Dynamics 365 Finance.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

  • Work order management.

    Why this is correct

    Correct: Work orders are the central entity in Field Service.

  • Marketing automation.

    Why it's wrong here

    Incorrect: This belongs to Dynamics 365 Marketing.

  • Scheduling and dispatch.

    Why this is correct

    Correct: Scheduling and dispatch are core to Field Service.

  • Inventory management.

    Why it's wrong here

    Incorrect: While available, it is a module, not a key capability often highlighted.

  • Finance management.

    Why it's wrong here

    Incorrect: This belongs to Dynamics 365 Finance.

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