The answer is that the work orders are in 'Scheduled' status and need to be set to 'In Progress' to appear in the Field Service mobile app. This happens because Dynamics 365 Field Service uses status-based filtering: the Schedule Board displays all planned and dispatched work orders, but the mobile app is designed to show only active assignments. When a technician sees work orders on the board but not on their mobile device, it means the status hasn't been advanced from 'Scheduled' to 'In Progress'—the step that signals the technician has begun the job. On the MB-910 exam, this tests your understanding of the Field Service lifecycle and the distinction between back-office scheduling and field execution. A common trap is assuming the Schedule Board and mobile app show identical data; remember that the board is for dispatchers, while the app is for technicians actively working. Memory tip: think "Scheduled is for the board, In Progress is for the phone."
MB-910 Describe Dynamics 365 Field Service Practice Question
This MB-910 practice question tests your understanding of describe dynamics 365 field service. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A technician cannot see the work orders assigned to them in the Field Service mobile app. The work orders appear in the schedule board. What is the most likely cause?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue: "most likely"
Why it matters: Probability qualifier — the question wants the most probable cause or outcome, not a guaranteed one. Eliminate low-probability options.
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The work orders are in 'Scheduled' status and need to be set to 'In Progress'.
In Dynamics 365 Field Service, work orders must be in 'In Progress' status to appear in the technician's mobile app work order list. The 'Scheduled' status is used for planning and dispatching on the schedule board, but the mobile app filters out scheduled work orders until the technician manually changes the status to 'In Progress' to begin work. This ensures that only active assignments are visible to the field technician.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✓
The work orders are in 'Scheduled' status and need to be set to 'In Progress'.
Why this is correct
The mobile app shows work orders that are in progress or open.
Clue confirmation
The clue word "most likely" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
✗
The technician does not have the correct security role for the mobile app.
Why it's wrong here
If the technician can see work orders in the schedule board, security roles are likely correct.
✗
The work orders are not yet published via the background process.
Why it's wrong here
Background processes do not control visibility in the mobile app.
✗
The mobile app is not configured for offline use.
Why it's wrong here
Offline configuration affects data sync, not visibility of assigned work orders.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates may assume the schedule board and mobile app share the same visibility logic, but the mobile app applies an additional status filter that hides 'Scheduled' work orders until the technician explicitly starts them.
Detailed technical explanation
How to think about this question
The Field Service mobile app uses the 'msdyn_bookingstatus' field to determine which work orders to display. When a work order is scheduled, the booking status is typically 'Scheduled', and the mobile app's default view filters out bookings with this status. The technician must update the booking status to 'In Progress' (or another active status) via the schedule board or the app itself to make the work order visible. This design prevents technicians from seeing future assignments until they are ready to start work, reducing clutter and ensuring focus on current tasks.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
TExam Day Tips
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A company's IT admin needs to give a contractor read-only access to production logs without sharing account credentials. Using role-based access control (RBAC) and temporary scoped permissions — not a permanent shared password — is the correct pattern. Questions like this test whether you can apply least-privilege access across cloud identity services.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Describe Dynamics 365 Field Service — This question tests Describe Dynamics 365 Field Service — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: The work orders are in 'Scheduled' status and need to be set to 'In Progress'. — In Dynamics 365 Field Service, work orders must be in 'In Progress' status to appear in the technician's mobile app work order list. The 'Scheduled' status is used for planning and dispatching on the schedule board, but the mobile app filters out scheduled work orders until the technician manually changes the status to 'In Progress' to begin work. This ensures that only active assignments are visible to the field technician.
What should I do if I get this MB-910 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Are there clue words in this question I should notice?
Yes — watch for: "most likely". Probability qualifier — the question wants the most probable cause or outcome, not a guaranteed one. Eliminate low-probability options.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Question Discussion
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