MB-910 Describe Dynamics 365 Field Service Practice Question
A field service manager wants to view real-time location of technicians on a map to optimize dispatching. Which Dynamics 365 Field Service capability should they enable?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Resource Scheduling Optimization with location tracking
Resource Scheduling Optimization with location tracking allows dispatchers to view real-time technician locations on a map, optimizing dispatching. Option A is wrong because Customer Asset management tracks equipment, not technician locations. Option B is wrong because Connected Field Service focuses on IoT and remote monitoring. Option C is wrong because Service Level Agreements define response time targets, not location tracking.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Customer Asset management
Why it's wrong here
Customer Assets are equipment records, not technician tracking.
- ✗
Connected Field Service
Why it's wrong here
Connected Field Service is for IoT device integration, not technician location.
- ✗
Service Level Agreements
Why it's wrong here
SLAs define service response times, not location.
- ✓
Resource Scheduling Optimization with location tracking
Why this is correct
RSO provides real-time location and map views for dispatching.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.