MB-910 Describe Dynamics 365 Field Service Practice Question
A company uses Dynamics 365 Field Service and wants to ensure that technicians have the required certifications before being assigned to certain work orders. Which TWO configurations should be set up?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Add certification requirements to resource requirements on work orders.
Adding certification requirements to resource requirements on work orders ensures that only technicians with the required certifications can be assigned. Option E is correct because adding certifications as resource characteristics allows them to be used in resource matching and scheduling. Options A, B, and D are incorrect.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Set booking statuses to 'Completed' only when certification is verified.
Why it's wrong here
Booking statuses do not enforce certification requirements.
- ✗
Configure service territories for each certification.
Why it's wrong here
Service territories define geographic areas, not certifications.
- ✓
Add certification requirements to resource requirements on work orders.
Why this is correct
Resource requirements define needed certifications for the job.
- ✗
Create inspection templates for each certification.
Why it's wrong here
Inspections are for job checklists, not certifications.
- ✓
Add certifications as resource characteristics.
Why this is correct
Resource characteristics store technician certifications.
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