MB-910 Describe Dynamics 365 Field Service Practice Question
Your company provides HVAC maintenance and wants to automatically schedule recurring preventative maintenance visits. What should you configure in Dynamics 365 Field Service?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Create a service contract and set up agreement bookings with a recurring schedule.
A service contract with agreement bookings allows you to define a recurring schedule for preventative maintenance visits. When the agreement bookings are set up, Dynamics 365 Field Service can automatically generate work orders based on the schedule, ensuring recurring visits are scheduled without manual intervention. Option A is incorrect because manually creating and scheduling each work order is inefficient and doesn't automate the recurring nature. Option B is incorrect because a customer asset record simply tracks the equipment; it does not define a service schedule. Option D is incorrect because the scheduling board is a tool for manual dispatching, not for automating recurring schedules.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Create a work order for each visit and manually schedule them.
Why it's wrong here
Manual creation does not leverage automation for recurring visits.
- ✗
Define a customer asset record for the HVAC unit.
Why it's wrong here
Customer assets track equipment, not service schedules.
- ✓
Create a service contract and set up agreement bookings with a recurring schedule.
Why this is correct
Service contracts with agreement bookings automate the generation of recurring work orders.
- ✗
Use the scheduling board to manually assign each visit.
Why it's wrong here
The scheduling board is for manual assignment, not automated scheduling.
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