MB-910 Describe Dynamics 365 Field Service Practice Question
A technician needs to view their assigned work orders for the day and update the status of each. Which application should they use?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Field Service Mobile
Field Service Mobile is the app designed for technicians to view and update work orders in the field. Option A (Schedule board) is for dispatchers, not technicians. Option B (Power Apps) is a platform to build custom apps, not a specific field service app. Option D (Customer Service workspace) is for customer service agents handling cases, not field technicians.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Schedule board
Why it's wrong here
Used by dispatchers, not technicians.
- ✗
Power Apps
Why it's wrong here
Custom app platform, not a specific field service app.
- ✓
Field Service Mobile
Why this is correct
Mobile app for technicians to manage work orders.
- ✗
Customer Service workspace
Why it's wrong here
For customer service agents, not field technicians.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.