Question 943 of 941
MB-910 Describe Dynamics 365 Field Service Practice Question
A company wants to reduce the number of repeat visits by ensuring that technicians have the right parts when they arrive. Which approach should the company use?
⚠ Common exam trap
Candidates often confuse scheduling optimization (assigning the right technician) with inventory management (having the right parts), when the question specifically targets reducing repeat visits due to missing parts.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Set up inventory management to track parts and replenish van stock.
Inventory management in Dynamics 365 Field Service allows organizations to track parts, manage van stock levels, and automatically replenish inventory. This ensures technicians have the required parts on hand before arriving at a job, directly reducing repeat visits caused by missing components.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Use Resource Scheduling Optimization to assign the nearest technician.
Why it's wrong here
Scheduling optimization does not manage parts.
- ✓
Set up inventory management to track parts and replenish van stock.
Why this is correct
Inventory management ensures parts are available when needed.
- ✗
Require technicians to use the mobile app to view work order details.
Why it's wrong here
Viewing details does not guarantee parts are available.
- ✗
Enable the customer portal for customers to order parts.
Why it's wrong here
Customer portal does not ensure technician parts availability.
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Last reviewed: Jun 11, 2026
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