- A
Define a custom workflow to check certification before booking and create a purchase order for follow-up maintenance.
Why wrong: Purchase orders are not for follow-up work; they are for procurement.
- B
Create a custom field for certifications and manually assign technicians. Use a Power Automate flow to create follow-up work orders based on the custom field.
Why wrong: Manual assignment is inefficient and prone to error.
- C
Set up Requirement Groups on work orders to specify required certifications, and configure the Work Order Type for follow-up to automatically generate a new work order (using 'Generate Service' option).
Requirement Groups enforce certification matching in RSO; Work Order Type can auto-generate follow-up work orders.
- D
Configure booking alerts to notify dispatchers when a non-certified technician is scheduled, and use a workflow to generate follow-up work orders upon completion.
Why wrong: Alerts don't prevent incorrect scheduling; they only notify after the fact.
Quick Answer
The answer is to set up Requirement Groups on work orders and configure the Work Order Type with the 'Generate Service' option. This is correct because Requirement Groups allow you to attach specific certification or skill requirements directly to a work order, which Resource Scheduling Optimization (RSO) then uses to automatically match only certified technicians, eliminating the re-scheduling delays. Meanwhile, the Work Order Type’s 'Generate Service' setting triggers automatic creation of a follow-up preventive maintenance work order upon completion, addressing the six-month follow-up need without custom code. On the MB-910 exam, this tests your understanding of how Field Service enforces compliance and automates recurring tasks through configuration rather than development. A common trap is thinking you need custom plugins or manual validation, but the platform’s built-in Requirement Groups and Work Order Type settings handle both certification enforcement and preventive maintenance follow-up natively. Memory tip: think of Requirement Groups as the “who can do it” filter and Work Order Type as the “what happens next” trigger.
MB-910 Describe Dynamics 365 Field Service Practice Question
This MB-910 practice question tests your understanding of describe dynamics 365 field service. This is a configuration task: choose the command set that satisfies every stated requirement. Small differences — like 'secret' vs 'password' or 'transport input ssh' vs 'all' — change whether the answer is correct. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A medium-sized HVAC company uses Dynamics 365 Field Service. They have 20 technicians and manage hundreds of work orders per week. Recently, they noticed that work orders are frequently scheduled without considering technician certifications (e.g., only certified technicians can handle refrigerant-related tasks). This has caused re-scheduling delays and customer dissatisfaction. Additionally, the company wants to enforce that when a technician completes a work order, the system automatically generates a follow-up work order for preventive maintenance in 6 months. The company has implemented Resource Scheduling Optimization (RSO) and uses the Field Service Mobile App. Currently, there is no validation for certifications. What is the most efficient way to address both requirements?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Set up Requirement Groups on work orders to specify required certifications, and configure the Work Order Type for follow-up to automatically generate a new work order (using 'Generate Service' option).
Option C is correct because Requirement Groups in Dynamics 365 Field Service allow you to specify required skills or certifications directly on a work order, which Resource Scheduling Optimization (RSO) then uses to automatically match only certified technicians. Additionally, the Work Order Type configuration with the 'Generate Service' option enables automatic creation of a follow-up work order for preventive maintenance upon completion, addressing both requirements without custom development.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Define a custom workflow to check certification before booking and create a purchase order for follow-up maintenance.
Why it's wrong here
Purchase orders are not for follow-up work; they are for procurement.
- ✗
Create a custom field for certifications and manually assign technicians. Use a Power Automate flow to create follow-up work orders based on the custom field.
Why it's wrong here
Manual assignment is inefficient and prone to error.
- ✓
Set up Requirement Groups on work orders to specify required certifications, and configure the Work Order Type for follow-up to automatically generate a new work order (using 'Generate Service' option).
Why this is correct
Requirement Groups enforce certification matching in RSO; Work Order Type can auto-generate follow-up work orders.
Related concept
Read the scenario before looking for a memorised answer.
- ✗
Configure booking alerts to notify dispatchers when a non-certified technician is scheduled, and use a workflow to generate follow-up work orders upon completion.
Why it's wrong here
Alerts don't prevent incorrect scheduling; they only notify after the fact.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates often overcomplicate the solution by suggesting custom workflows or manual processes (like Option A or B), when Dynamics 365 Field Service provides native, configuration-based features (Requirement Groups and Work Order Type settings) that efficiently solve both requirements without custom development.
Detailed technical explanation
How to think about this question
Under the hood, Requirement Groups in Dynamics 365 Field Service are linked to resource requirements that include skill and certification criteria; RSO evaluates these criteria during scheduling to ensure only qualified resources are booked. The 'Generate Service' option on a Work Order Type triggers the creation of a new work order based on a predefined template when the original work order reaches a specific status (e.g., 'Completed'), and this can be configured to set the follow-up date exactly 6 months later using the 'Time from Promised Start' or 'Time from Actual End' fields. A subtle behavior is that the follow-up work order inherits the same service account and location, but you must ensure the Work Order Type is set to 'Preventive Maintenance' to enable the recurrence and generation logic.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A cloud solutions architect for a retail company is evaluating services for a new workload. The correct answer here reflects best practice for the specific scenario described — not a general cloud recommendation. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Cloud exam questions reward reading the constraint carefully: the same technology can be right or wrong depending on the use case.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
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FAQ
Questions learners often ask
What does this MB-910 question test?
Describe Dynamics 365 Field Service — This question tests Describe Dynamics 365 Field Service — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Set up Requirement Groups on work orders to specify required certifications, and configure the Work Order Type for follow-up to automatically generate a new work order (using 'Generate Service' option). — Option C is correct because Requirement Groups in Dynamics 365 Field Service allow you to specify required skills or certifications directly on a work order, which Resource Scheduling Optimization (RSO) then uses to automatically match only certified technicians. Additionally, the Work Order Type configuration with the 'Generate Service' option enables automatic creation of a follow-up work order for preventive maintenance upon completion, addressing both requirements without custom development.
What should I do if I get this MB-910 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 11, 2026
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