MB-910 Describe Dynamics 365 Field Service Practice Question
Exhibit
Refer to the exhibit. Resource Scheduling Optimization log: [INFO] Starting optimization for schedule board 'Main Board'. [INFO] Analyzing 15 work orders and 8 resources. [WARNING] Work order WO-00345 cannot be scheduled: Resource 'John Smith' is unavailable due to vacation. [WARNING] Work order WO-00346 cannot be scheduled: No resource with skill 'Electrical Certification' found. [INFO] Optimization completed. 13 work orders scheduled, 2 unscheduled.
Refer to the exhibit. A dispatcher sees that two work orders remain unscheduled after optimization. What should the dispatcher do to resolve the issue for WO-00346?
⚠ Common exam trap
Candidates often assume creating a new resource (Option C) is the fastest fix, but Microsoft tests the principle of updating existing resources to meet skill requirements rather than proliferating unnecessary records.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Add the 'Electrical Certification' skill to an existing resource.
The optimization engine could not schedule WO-00346 due to a missing required skill on available resources. Adding the 'Electrical Certification' skill to an existing resource fills the gap, enabling the engine to assign the work order. This directly addresses the root cause of the scheduling failure.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Change the service territory to a nearby area.
Why it's wrong here
Service territory does not add skills.
- ✗
Change the work order type to a different category.
Why it's wrong here
Work order type does not affect resource skills.
- ✗
Create a new resource record with the required skill.
Why it's wrong here
Creating a new resource may not be immediate; better to update existing.
- ✓
Add the 'Electrical Certification' skill to an existing resource.
Why this is correct
Adding the skill to a qualified resource enables scheduling.
Visual reference
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