MB-910 Describe Dynamics 365 Field Service Practice Question
A company using Dynamics 365 Field Service needs to ensure that only certified technicians are assigned to electrical work orders. Which feature should they use?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Resource skills and certifications
Resource skills and certifications allow the system to match work order requirements with technician qualifications. Only technicians with the required certifications will be assigned to electrical work orders. Option A is incorrect because business closures are for holidays and do not affect skill requirements. Option B is incorrect because service territories define geographic areas, not qualifications. Option D is incorrect because resource time-off manages availability, not skills.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Business closures
Why it's wrong here
Business closures define non-working days.
- ✗
Service territories
Why it's wrong here
Territories define regions, not skills.
- ✓
Resource skills and certifications
Why this is correct
This ensures technicians have the required qualifications for specific work.
- ✗
Resource time-off
Why it's wrong here
Time-off records indicate when a resource is unavailable.
Go deeper
Related to this question
About these practice questions
Courseiva writes every MB-910 question from scratch — 941 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.