MB-910 Describe Dynamics 365 Field Service Practice Question
Which THREE features can be used to manage customer agreements in Dynamics 365 Field Service? (Choose three.)
⚠ Common exam trap
Watch out — candidates often confuse work orders as a management feature for agreements, when in fact work orders are the execution output of an agreement, not a tool for managing the agreement itself.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Service level agreements (SLAs)
Service level agreements (SLAs) in Dynamics 365 Field Service define response and resolution time commitments for customer agreements. They are directly associated with agreements to enforce contractual service timelines, making option C correct.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Work orders
Why it's wrong here
Work orders are for individual service requests, not ongoing agreements.
- ✗
Inventory adjustments
Why it's wrong here
Inventory adjustments are for managing stock, not agreements.
- ✓
Service level agreements (SLAs)
Why this is correct
SLAs define response and resolution times.
- ✓
Agreements
Why this is correct
Agreements define the terms of service contracts.
- ✓
Billing schedules
Why this is correct
Billing schedules manage recurring invoices for agreements.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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