MB-910 Describe Dynamics 365 Field Service Practice Question
A field service organization wants to automatically create a work order when a customer's IoT device sends a specific telemetry signal. The solution must also allow the technician to remotely diagnose the issue before arriving. Which combination of features should be used?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Connected Field Service and Remote Assist
Connected Field Service uses IoT alerts to trigger work order creation automatically. Remote Assist, integrated with Microsoft Teams, enables technicians to video call customers for remote diagnostics. Option A is correct because it combines both features. Option B (Customer Asset Management and Remote Assist) is incorrect because Customer Asset Management tracks assets but does not create work orders from IoT signals. Option C (Connected Field Service and Resource Scheduling Optimization) is incorrect because Resource Scheduling Optimization schedules resources but does not provide remote diagnostics. Option D (Schedule board and Resource Scheduling Optimization) is incorrect because both are scheduling tools, lacking IoT-triggered work order creation and remote diagnostics.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Connected Field Service and Remote Assist
Why this is correct
Connected Field Service creates work orders from IoT; Remote Assist enables remote video calls.
- ✗
Customer Asset Management and Remote Assist
Why it's wrong here
Customer Asset Management does not create work orders from IoT.
- ✗
Connected Field Service and Resource Scheduling Optimization
Why it's wrong here
RSO does not provide remote diagnostics.
- ✗
Schedule board and Resource Scheduling Optimization
Why it's wrong here
Neither provides IoT integration or remote diagnostics.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.